Apply as Virtual Operations Assistant
OVERVIEW
We are seeking a highly organized and detail-oriented Virtual Assistant to support our e-commerce operations, customer service, and administrative tasks. The ideal candidate will have experience in order processing, customer communication, and content creation, as well as proficiency in e-commerce platforms such as Amazon, Shopify, QuickBooks, NMI, and CardPointe.
Key Responsibilities
Marketing & Content Creation:
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Create and schedule Facebook captions for weekly content
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Work on blog posts and website updates, including adding new customer testimonials
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Design and edit content graphics for social media
Administrative Support:
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Create and send daily reports for NMI, ClickFunnels, and Shopify sales
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Prepare invoices for sales report
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Communicate with service providers such as NMI, CardConnect, Elavon, and merchants regarding payment issues
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Access card processing platforms (Elavon and Cardconnect to retrieve merchants’ monthly billing statements)
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Access the virtual terminal (NMI) to manage user accounts, terminal configurations, and billing/fees
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Process PCI compliance for business under different portfolios
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Filling out merchant applications and compile necessary documents to submit to the credit card processor for review and underwriting
Customer Service & Communication:
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Answer calls and respond to customer inquiries about products
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Send emails containing product details, updates, or -troubleshooting guidance.
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Assist merchants with payment processing and system walkthroughs
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Compile and submit merchant's transaction information when fraud analysis and security reviews are triggered
Order Processing & Fulfillment:
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Process and fulfill orders via Amazon and Shopify
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Update tracking numbers and monitor the Ready to Ship report on -QuickBooks to ensure accurate documentation
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Track and manage return orders and process refunds through --Shopify and NMI's payment terminals
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Manage customer subscriptions through Shopify and NMI's payment terminals
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Create and send daily sales reports for NMI, ClickFunnels, and Shopify.
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Prepare invoices based on sales reports and submit them to the appropriate contacts.
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Finished processing daily orders and generated sales reports for submission to the management team.
Realize your potential with a remote internship!
Realize your potential with a remote internship!
Qualifications
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Experience in platforms like Amazon, Shopify, QuickBooks, NMI or CardPointe
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Strong customer service and communication skills
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Ability to process orders, manage tracking, and handle refunds
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Experience with social media content creation and marketing
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Highly organized and able to multitask effectively
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Ability to work independently and handle multiple priorities
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Familiarity with Elavon, Shipto, CardConnect, ClickFunnels, and CoPilot is a plus